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Empowering people to communicate

Working smarter, together.

Financial highlights

View KPIs
Revenue
£447.7m

Growth from £393.8m to £447.7m (these figures include acquisitions made)

+14%
Profit from operations
£68.3m

Decrease from £75.7m to £68.3m, due to an
exceptional gain of £19.6m in 2020 mainly relating to the disposal of a subsidiary.

-10%
Adjusted EBITDA*
£95.4m

Growth from £79.0m to £95.4m

+21%
Dividend per share
13.2p

Growth from 11.7p to 13.2p

+13%

* All adjusted measures set out throughout this document which are described as “adjusted” represent Alternative Performance Measures (“APMs”) and are defined and reconciled in the Financial Review section and are applied consistently. Where reference is made to adjusted EPS this is stated on a fully diluted basis (“FD”).

Reviews

2021 has been another good year for Gamma. The year has been one of strong strategic execution.

Chair's statement

Read the full Chair's statement

CEO statement

Read the full CEO statement

Financial review

Read the full Financial review

Sarah Kirton, Group Sustainability Director

Read the full Environment overview

Chris Bradford, Chief People Officer

Read the full Social overview

Market trends

Gamma provides business communication services that are flexible, scalable and secure to meet today’s and tomorrow’s challenges. Underpinning the business and user trends are a number of technology and industry directions that support the overall changes in how businesses operate.

01

Market trend 1

The opportunity for UX and CX to win in the Experience Economy

02

Market trend 2

Hybrid here to stay

03

Market trend 3

Fundamentals are more important than ever

Our stories

Mission Labs is accelerating Gamma's ability to take advantage of transforming market

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Gamma provides calling capabilities for Microsoft Teams

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Gamma awarded Best Lockdown Project/Initiative at CRN Channel Awards 2021

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Gamma celebrates National Customer Service Week

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Gamma to deploy recycled Eco-SIM across its network of channel partners and business mobile customers

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Strategy icons

Strategy

A strategy driven by an engaging culture.

Business model icons

Business model

Supporting business acceleration.

Environmental, Social and Governance report

Gamma takes its responsibilities towards the environment seriously.

Further reading

Risk management

Market trends

Download full report

Gamma Annual Report 2021 cover

Download the full Gamma Annual Report 2021. For further information, visit our website www.gammacommunicationsplc.com

Key to strategy

  1. Cloud Telephony and UCaaS Evolve our strong Cloud telephony position into the UCaaS market
  2. Fixed and Mobile Telecom Build on our fixed and mobile telecom strength to differentiate our proposition from pure OTTs
  3. Company Expansion Expand into Europe to gain continued growth and scale
  4. Digital progression Continue to build on our digital capabilities to assure agility and sustain competitiveness

Key to KPIs

  1. Revenue
  2. Gross profit
  3. Gross margin
  4. Adjusted EBITDA
  5. Cash
  6. Cash generated by operations
  7. EPS
  8. Fully diluted adjusted EPS

Key to risks

  1. Unplanned service disruption
  2. Data loss and cyber attacks
  3. Over-reliance on suppliers
  4. Inability to attract and retain top talent
  5. Uncertain competitive landscape
  6. Price erosion
  7. Legal and regulatory non-compliance
  8. Unsuccessful M&A strategies

The opportunity for UX and CX to win in the Experience economy

Hybrid here to stay

Fundamentals are more important than ever

The ESG Committee oversees the development and activity of Gamma's ESG agenda.