Key Performance Indicators
The assessment of our KPIs, their link to our strategy, movement in the year and their progression.
Gross profit (£m)
Gross margin (%)
Cash generated by operations (£m)
Adjusted EPS (p)
Number of UK hosted seats ('000s)
Number of UK SIP Channels ('000s)
UK Network Availability (%)
R&D Spend (£m)
Recurring Revenue (%)
In previous years, we have reported metrics regarding the Direct customer profile, Indirect strategic and enabling as a percentage of total revenue, Net Promoter Score (Direct) and Net Promoter Score (Indirect). These have been excluded in the current year while more relevant KPIs are established for the whole Group.